Call Center Operator - Night Shift
Spry Methods · Nashville, TN
Extracted from the posting
Night-shift Tier 1 IT call center operator handling government end-user requests by phone, email, chat, and ticket. Work includes password resets, account unlocks, software and hardware troubleshooting, and routing unresolved tickets to Tier 2/3 in an ITSM system. Requires Public Trust eligibility and one year of help desk or customer service experience.
Company Overview
Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.
Who We're Looking For (Position Overview)
What Your Day-To-Day Looks Like (Position Responsibilities)
What You Need to Succeed (Minimum Requirements)
Ideally, You Also Have (Preferred Qualifications)
Compensation: USD 17 – 18 per hour wage
