Delivery Lead - Deploy

About Us

Air-tek is a Canadian-based software company with a powerful suite of products that has already achieved significant traction in a large global market. Our customers are global airlines operating in complex, high-stakes environments where delivery quality, product quality, and customer trust matter deeply.

We operate in stealth mode during this growth phase. Our team is united by a passion for solving hard problems, building great products, and creating the passenger-centric travel industry. Based in Toronto, our culture is built on trust, collaboration, high standards, and continuous growth.

Overview

As a Senior Delivery Lead – Deploy, you will lead complex, customer-facing enterprise SaaS implementations for top-tier airline customers. You will own delivery outcomes across the full implementation lifecycle, from kickoff through go-live, stabilization, and transition to BAU.

This is a hands-on senior delivery leadership role, not a PMO coordination role. You will be expected to step into ambiguity, establish structure quickly, drive alignment across customer and internal teams, and maintain confidence with senior stakeholders throughout the implementation. You must be able to manage scope, challenge assumptions, hold the line when needed, and protect product integrity while still building strong customer trust.

Success in this role requires maturity, judgment, executive presence, and strong critical-path management in a fast-paced environment.

• You have substantial experience leading complex, customer-facing enterprise software implementations
• You are comfortable owning outcomes, not just coordinating tasks
• You know how to establish control quickly in a messy delivery environment
• You are highly proactive, organized, and disciplined in how you drive execution
• You are an excellent written and verbal communicator
• You communicate clearly and directly with customers and internal teams
• You are comfortable presenting risks, decisions, and tradeoffs to senior stakeholders
• You can push back professionally and maintain trust even in difficult situations
• You combine confidence with sound judgment and strong listening skills
• You understand the difference between implementing a configurable product and running a custom services engagement
• You know how to manage customer expectations without defaulting to yes
• You can protect scope, timeline, and product integrity while still delivering an excellent customer experience
• You are technically fluent enough to lead implementations involving APIs, integrations, connectivity and security models, data flows, and platform dependencies
• You can challenge assumptions, identify technical risk, and coordinate effectively with technical leads
• You do not need to be the architect, but you must be able to lead confidently in technically complex situations
• You perform well in high-ambiguity environments
• You anticipate challenges, create clarity and move teams forward
• You are comfortable leading without authority across competing priorities and stakeholders
• You follow through relentlessly and take full responsibility for delivery outcomes

Skills and Experience

This Role is Not

Why Join Us

The salary range for this role is $150,000 to $200,000. In addition to salary, new hires may be eligible to receive stock options. The salary range shared is intended as a guide; the final salary offered may vary based on factors including the experience and skillset of the candidate. Our company is committed to providing a fair, equitable, and competitive salary that reflects the value an individual brings to the organization.