Director, IT Service Management
CIM Group, LP · Los Angeles, CA
Extracted from the posting
Leads end-user technology support teams (Service Desk, Desktop Engineering, ITSM) across CIM Group and its affiliates, managing daily operations, SLAs, and staff performance. Owns ServiceNow governance and Incident, Request, Problem, and Change Management processes, plus hardware procurement, asset management, and the CMDB.
ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!
POSITION PURPOSE:
The Director, IT Service Management provides high-quality IT Service experiences by leading our end-user technology support teams across CIM Group and its affiliates. As the face of end-user IT Services to the business, the Director will ensure that IT support processes, procedures, and service delivery functions align with the business’ expectations through industry-leading tools, service-level agreements, and clearly defined best practices. The role serves as a manager for the Service Desk, Desktop Engineering, and ITSM Service Management teams. This role works closely with other senior technology and business leaders to identify technical needs, propose solutions, and implement system changes.
RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:
- A variety of Medical, dental, and vision benefit plans
- Health Savings Account with a generous employer contribution
- Company paid life and disability insurance
- 401(k) savings plan, with company match
- Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
- Up to 16 hours of volunteer time off
- Up to 16 weeks of Paid Parental Leave
- Ongoing professional development programs
- Wellness program, including monthly and quarterly prizes
- And more!
Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.
At CIM, base pay is one part of the
total compensation package. This role is eligible
for bonus pay in addition to base salary. The
anticipated base salary range for the position in Los Angeles
is $155,000 - $175,000.
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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:
At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group.
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CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.
