Director of IT Service Management
Lightedge · Des Moines, Iowa; Austin, Texas; Kansas City, Missouri
Extracted from the posting
Leads LightEdge's ITSM governance and reports to the COO. Directly leads the Change Management function, oversees the CMDB project through transition to operational ownership, and sponsors Problem Management. Also optimizes Incident Management processes and ServiceNow tooling.
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The Director of IT Service Management reports to the Chief Operating Officer and leads Lightedge’s ITSM governance and improvement. The Director directly leads the Change Management function; oversees the CMDB project through completion and transition to operational ownership; sponsors Problem Management by setting best practices, sharing themes and hotspots, and driving action items to closure; and ensures Incident Management processes and tooling are optimized for effective response, communication, and operational visibility. The role sets priorities, aligns cross-functional stakeholders, and measures outcomes across these areas.
Key Responsibilities:
Qualifications and Experience:
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
