i2nd Level Supporter - E-banking
Jobgether · US
Extracted from the posting
Second-level technical support for digital banking and e-banking platforms, investigating and resolving incidents with internal teams and external providers. Handles customer support by phone, email, and remote access in German and French, and manages tickets and escalations. Remote freelance contract.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an i2nd Level Supporter - E-banking based in United States.
As an i2nd Level Supporter - E-banking, you will play a key role in maintaining the reliability and performance of digital banking services.
You will provide advanced technical support to customers, investigating and resolving issues affecting e-banking platforms and related digital services.
Working closely with internal technical teams and external service providers, you will ensure incidents are handled efficiently and in accordance with established service standards.
You will manage complex support requests, perform structured troubleshooting, and coordinate escalations when specialized expertise is required.
Through direct customer interactions in German and French, you will deliver clear guidance and reliable technical assistance.
You will also contribute to improving support processes, documentation, and tools to enhance service quality and operational efficiency.
This remote freelance opportunity is suited to a technically skilled, customer-oriented professional who thrives in a collaborative and fast-paced IT support environment.
Accountabilities
How Jobgether works:
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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