Product Manager, Retail Experience
CSC Generation · Cottonwood Heights, UT; Remote - US
Extracted from the posting
Product Manager owning the roadmap for retail customer experience, linking physical stores with Backcountry.com. Work covers buy online pick up in store, ship from store, store inventory visibility, in-store returns, loyalty in stores, and store services like rentals and fittings. Systems involved include point of sale, inventory, order management, and customer data, with GA4, Looker, and SQL used for analytics.
Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.
Reports to: Vice President of Product and UX
Location: Cottonwood Heights, Utah (Hybrid - 3x/week in-office), with regular travel to stores
About the Role
What You'll Do
- Own the product roadmap for retail customer experience, spanning the in-store journey and the digital touchpoints that connect stores to Backcountry.com.
- Build and improve cross-channel experiences including buy online pick up in store, ship from store, store inventory visibility on product pages and search, and in-store returns.
- Extend loyalty and customer recognition into the store so that membership, points, and order history work the same at the register as they do online.
- Partner with store operations and store teams to understand how stores actually run, then translate that into product requirements that hold up on a busy Saturday.
- Design the customer experience for store services such as rentals, fittings, and tuning — including how customers book, pay, and pick up.
- Define success metrics for retail initiatives, instrument them properly, and use data and experimentation to decide what to build next.
- Work with engineering on the systems behind the experience — point of sale, inventory, order management, and customer data — and make smart calls about what to integrate versus what to rebuild.
- Create repeatable playbooks and requirements so that bringing a new store or group of stores onto the experience is a known process rather than a one-off project.
- Partner across engineering, design, merchandising, marketing, analytics, and operations to turn business goals into shipped product.
Required Qualifications
- 3–5+ years of product management experience.
- Experience owning retail, omnichannel, or in-store customer experience, or closely adjacent commerce products.
- Working understanding of retail systems such as point of sale, inventory and order management, and customer data platforms.
- Demonstrated impact on conversion, revenue, or operational efficiency with measurable results.
- Strong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.
- Ability to ship iteratively and keep momentum through rapid release cycles.
- Excellent communication skills and the ability to influence cross-functional stakeholders, including store leadership and field teams.
- Willingness to travel to stores regularly and to work onsite three days per week in Utah.
Preferred Qualifications
- Hands-on experience using AI tools within product workflows — pulling live context from project and documentation tools, prototyping instead of slide-decking, and automating repetitive work.
- Experience launching product in new stores, new markets, or newly integrated businesses.
- Experience with rental, service, or appointment-based retail models.
- Background in outdoor, specialty, or hardgoods retail.
Why Join
- Team Impact: Own the customer experience for a part of the business Backcountry is actively investing in and growing, and build a team/cross-functional initiatives that deliver against it.
- Ground-Floor Scope: Shape how retail and digital fit together while the patterns are still being set — not inherit someone else's. Product leadership and strategic influence grow alongside the product.
- Full Ownership: Own team performance and delivery end to end, from roadmap through shipped product, with the autonomy to make real calls.
- Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.
Interview Process
Please Note
CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [email protected].
Employment is contingent on a background check, including verification of prior employment dates.
