Production Support Analyst
Holthouse · Fort Worth, TX
Extracted from the posting
Production Support Analyst investigating, resolving, or escalating support requests from internal and external clients for custom-built accounting/tax systems and vendor software. Monitors the ticket backlog against client service levels, maintains technical and end-user documentation, and participates in change and release management. Requires proficiency in MS SQL and Excel, with SSRS or other Microsoft BI experience.
Come for the Challenge. Stay for the Experience.
At Holthouse, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at Holthouse. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience.
What We Do and Who We Serve
Holthouse is a tax, audit, advisory, and business management firm and one of the largest accounting firms in the country. Ranked in the top 30 nationally and the largest based in Los Angeles, Holthouse brings the scale and depth of a national firm together with a high-touch, shareholder-led client experience.
Since 1991, we have served high-net-worth individuals and families, middle-market companies, private equity firms and their portfolio companies across complex financial, tax and business matters. Our teams combine deep technical expertise, specialized knowledge and sharp judgment with direct access, responsiveness and collaboration - giving clients the right expertise and a clear path forward when it matters most.
The firm’s national and global reach is extended by its affiliation with Moore North America, Inc. (MNA) and Moore Global Network Limited, an independent and global accountancy and business advisory network of CPA and financial services firms located throughout the United States and around the globe. Visit hcvt.com to learn more.
We Live Our Core Values
Our values guide us in our day-to-day interactions with our clients and each other—Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team.
Discover How Far You Can Go.
Opportunities abound at Holthouse. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating work for our teams—the kind of work that helps you develop and refine your skills to advance in the profession.
Hybrid Work
Holthouse currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time. We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible.
As a Production Support Analyst, you will be responsible for the following:
- Investigates, resolves, or escalates incoming support requests from internal and external clients for custom developed accounting / tax systems and vendor software
- Proactively communicates issues to management and development teams as needed
- Monitors ticket backlog and prioritizes effectively to meet client service levels
- Contributes to continuous creation of, and updates to, technical and end-user support documentation
- Participates in change management and release management
To be successful, these are the skills and experience you will need:
- Bachelor’s degree in information systems, accounting, or related field required; accounting education / experience a plus
- Proficient using MS SQL and Excel
- Demonstrable experience using Microsoft Business Intelligence technologies, such as SSRS
- Self-starter with ability to work independently with minimal supervision
- Strong analytical and problem solving, and creative thinking skills
- Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
- Customer service-oriented
- Flexible with changes in hours during busy season and able to assist after hours / on weekends if needed
You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.
- Visit the Benefits section to learn more
Connect with us:
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HCVT Website
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The ordinance requires employers to state, in all job solicitations, postings and advertisements, that the employer will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative.
“Holthouse” is the brand name under which HCVT CPAs LLP and Holthouse LLC and its subsidiaries provide professional services. HCVT CPAs LLP and Holthouse LLC and its subsidiaries practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. HCVT CPAs LLP is a licensed independent CPA firm that provides attest services to its clients, and Holthouse LLC and its subsidiaries provide tax, advisory, and business consulting services to their clients. Holthouse LLC and its subsidiaries are not licensed CPA firms.
