Senior AI Behavioral Scientist & Product Analyst (10522)

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress.

Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team.

Position details

Title of position:  Senior AI Behavioral Scientist & Product Analyst

Position type: Full time

Location:  Austin, TX

Position reports to: Senior Director AI Product Foundations Engineering

Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.

Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas, at this time 

Scope:

• We are seeking an AI Behavioral Scientist and Product Analyst to evaluate and optimize the usability and systems performance of our AI agents and autonomous systems. This role combines deep expertise in human-computer interaction (HCI), user behavior analysis, and systems-level thinking to assess how AI agents perform in real-world contexts and identify opportunities for improvement. The ideal candidate will use quantitative analytics, behavioral science principles, and systems thinking to drive data-informed product decisions and ensure AI systems are both effective and user-centric.
  
  Extreme Networks is building Agent ONE, an AI operating model for networking embedded in Extreme Platform ONE. We’re looking for a mid-level AI Product Analyst to own the instrumentation and reporting that prove Agent ONE is working, adopted and valued by customers, and linked to retention and revenue. You’ll sit between Product, Engineering, and UX Research: helping define what to measure, making sure its instrumented right, building the dashboards, and telling the story the data reveals about product success and customer value.

Primary Responsibilities:

Required Qualifications

Preferred Qualifications:

Key Compentencis:

• Analytical Thinking: Ability to break down complex problems, identify patterns, and derive insights from data User Empathy: Deep understanding of user needs, motivations, and behavioral patterns; ability to advocate for user-centric design Systems Thinking: Comfort working with interconnected systems and understanding emergent behavior and trade-offs Curiosity: Passion for understanding how and why users interact with technology; willingness to challenge assumptions Communication: Ability to translate complex behavioral and technical findings into accessible insights for diverse audiences Collaboration: Ability to work cross-functionally with product, engineering, and design teams to drive product improvements

Equal Employment Opportunity

Fair chance and background checks

• Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken.
• Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation.

Compensation: USD 110,000 – 120,000 per year salary