Senior / Lead Analyst, Customer Insights

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit 

arcadia.io

.

Why This Role Is Important to Arcadia

Analytics sits at the center of how Arcadia turns complex healthcare data into better outcomes and smarter decisions.

On the product side, that means building and owning the productized analytics engines — risk, medical economics, episodes-of-care, and more — that power Arcadia's platform company-wide, built once and delivered at scale across our entire customer base.

On the Customer Insights side, that means going deep on a specific customer's specific problem: custom data models, bespoke dashboards, advisory work, and long-running embedded programs that don't fit a one-size-fits-all product. We describe Customer Insights' work as sitting between a platform and a plan — more customized and hands-on than an off-the-shelf reporting product, more flexible and embedded in the customer's actual decisions than a traditional outsourced consulting engagement.

We're currently hiring for several closely related analyst roles across this broader Analytics organization — spanning ownership of one of Arcadia's core analytics engines, program-specific analytical development for a major state Medicaid risk-stratification initiative,  a ground-up registry build for a national quality organization, versatile project and retainer delivery across our health system and payer customers, and dedicated analytics support for a major national health plan's Medicaid program. All of these roles sit at the Senior Analyst or Lead Analyst level, combine technical excellence with real influence over analytic strategy and (for some placements) product direction, and shape how Arcadia and its customers use data to improve population health outcomes, reduce costs, and enable smarter healthcare decisions.

The skills and experience below are characteristic across these roles as a set — not every requirement applies to every specific seat, and we don't expect any one candidate to bring all of it. We'll work with you during the interview process to identify which role is the best fit for your background and interests.

What Success Looks Like

In 3 months

• Ramp into your specific engagement's data model, technical stack, and stakeholder relationships — most Customer Insights engagement has real history and context to build into, not a blank slate
• Learn Arcadia's core analytics platform and toolset (QuickSight, Foundry, dbt, the AWS ecosystem) as used in your engagement
• Deliver your first piece of analytical work that demonstrates clear value to your engagement's stakeholders 

In 6 months

• Own meaningful pieces of delivery independently — whether that's a program's analytical development, a portfolio of retainer/project work, or a dedicated account's dashboarding and reporting
• Be a credible, independent presence in front of the customers or partners tied to your engagement
• Contribute to at least one reusable analytical asset, framework, or automation that extends beyond your immediate engagement
• Begin taking on the ongoing health of your area, not just its delivery — standing up a backlog/tech-debt process, or growing into a broader backup role alongside your engagement's primary owner, depending on placement

In 12 months     

• Be a recognized expert in your engagement area, trusted with its most complex or ambiguous work
•  Actively identify and pursue opportunities for automation, scalability, and reuse across your work
• Have grown into deeper ownership than where you started — full backup or co-owner on an account, sole steward of a program's tech-debt and backlog, or, for analytics-engine placements, the architect shaping that engine's roadmap toward being market-leading

What You'll Be Doing

What You'll Bring

Would Love For You To Have

What You'll Get

• Become a member of the talented, energized, diverse and purpose-driven Arcadian Community with decades of collective experience in population health, product development, and data science
• Employee driven programs and initiatives for personal and professional development
• A flexible, remote-friendly company with personality and heart
• Competitive compensation and strong benefits, including Flexible Time Off
• Own real, high-stakes analytical work across some of Arcadia's most complex customer relationships and highest-visibility internal analytics products
• Work across a genuinely varied set of problems — deep technical program ownership, versatile multi-account delivery, or company-wide analytics engines, depending on placement
• Build models and analytical assets that directly shape care and coverage decisions for the members and patients they serve

About Arcadia

Arcadia.io

helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our

website

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Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our

website

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This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.