Senior Manager, Product Strategy & Operations
Fieldguide · San Francisco, CA or Remote (USA)
Extracted from the posting
Senior Manager role building Voice of Customer systems, product success metrics, and run-of-business processes such as launch calendars, intake frameworks, and RACI structures. Owns unit economics analysis for running agents, including inference cost per engagement. First dedicated hire in this function, building from zero, with 6-8+ years of product ops, PM, strategy, or consulting experience.
About Us
Fieldguide is the agentic AI-native platform for audit and advisory. We're establishing a new state of trust for global commerce and capital markets by putting AI agents to work alongside the practitioners who verify how the economy actually operates.
The profession is facing a structural capacity problem. CPA exam candidates are at a 17-year low, and as many as 75% of today's CPAs are expected to retire over the next decade, while regulatory complexity and client expectations keep rising. We're building the system that closes that gap.
We've raised over $125M from Growth Equity by Goldman Sachs, Bessemer Venture Partners, 8VC, Thomson Reuters, Floodgate, and Y Combinator. More than half of the top-100 U.S. CPA firms are customers, including several Big 4 firms, and we have the NPS to match. Our agents help practitioners save up to 75% of time on manual tasks and unlock over 4x capacity.
We're deliberate about how we operate. Our FFLOWI values (Fearless, Fast, Lovable, Owners, Win-Win, Inclusive) mean we launch fast and iterate to perfection, we solve problems without red tape, and we hold ourselves to 11-star experiences for customers who cannot afford to be let down.
About the Role
As Senior Manager, Product Strategy & Operations, you'll be the connective tissue between Product, Engineering, and Go-to-Market, turning strategy into execution across the product lifecycle. You'll build the operating systems that help our product teams make better decisions, ship with confidence, and prove measurable impact for the firms betting their delivery model on us.
This is the first dedicated hire in this function. You'll work as an extension of product leadership, balancing hands-on execution with strategic initiatives, and you'll build from zero rather than inherit. If ambiguity slows you down, this isn't the role.
What You’ll Do
- Build and maintain Voice of Customer systems that synthesize signal from engagement partners, managers, and staff auditors, along with Solutions, Implementation, and Sales, into product signals teams can act on
- Establish rigorous mechanisms for measuring product success and user impact i.e. dashboards, KPIs
- Own the analysis behind major product bets: competitive positioning, where agent capabilities should expand next, and the unit economics of running agents at scale i.e. inference cost per engagement, cost-to-serve by segment, and what those trends imply for roadmap sequencing
- Own and improve core product development processes, tooling, and team rituals: planning cycles, roadmap reviews, monthly business reviews
- Build run-of-business systems that scale as we grow i.e. launch calendars, intake frameworks, RACI structures
- Drive cross-functional alignment across Product, Engineering, Marketing, Sales, and Customer Success
Who You Are
- 6-8+ years in Product Operations, Product Management, product or corporate strategy, consulting, or a closely related operational role at a high-growth tech or SaaS company
- You've built processes and programs from scratch and scaled them thoughtfully, not just inherited and maintained them
- Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs. You can pull the data yourself rather than waiting on a queue
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
More about Fieldguide
Fieldguide is a values-based company. Our values are:
- Fearless - Inspire & break down seemingly impossible walls.
- Fast - Launch fast with excellence, iterate to perfection.
- Lovable - Deliver happiness & 11 star experiences.
- Owners - Execute & run the business with ownership.
- Win-win - Create mutual value & earn trust for life.
- Inclusive - Scale the best ideas with inclusive teams.
Some of our benefits include
- Competitive compensation packages with meaningful ownership
- Flexible PTO
- 401k
- Wellness benefits, including a bundle of free therapy sessions
- Technology & Work from Home reimbursement
- Flexible work schedules
Compensation: $180K - $245K
Company stack
This posting doesn’t list technologies. These are the ones Fieldguide uses across its other roles.
