Senior Product Manager
PeopleGrove · Remote Role
Extracted from the posting
Senior Product Manager to own the admin experience roadmap for PeopleGrove's Engagement Hub, a B2B SaaS platform used by higher education institutions for mentorship, community, and engagement. Responsibilities include resolving persistent admin pain-points, running client-request intake and prioritization with CS and Support, and building agents to automate admin workflows. Works with Engineering and Design; the stack is not specified.
About
PeopleGrove builds SAAS that helps higher education institutions support students and graduates at every stage of their journey — from experiential learning to career outcomes. Our Engagement Hub connects students, alumni, and staff through mentorship, community, and career networks; and gives platform administrators the tools to run community at scale.
The Role
- Own the admin experience roadmap for the Engagement Hub: Discovery through delivery, balancing client commitments, strategic bets, and engineering capacity. Build and maintain focus-area roadmaps, prioritizing work based on user value, company strategy, and measurable outcomes.
- Become the product expert for assigned product areas by understanding workflows, user behavior, technical considerations, and business impact.
- Resolve persistent platform admin pain-points: identify the workflows that cost admins the most time, quantify them, and ship fixes that measurably reduce administrative effort. Build agents to automate and simplify the workflows.
- Run the client-request intake process end to end: You'll triage, prioritise, set expectations with customer success for urgent client requests, and keep resolution timely and predictable.
- Partner closely with CS and Support: They are your highest-volume signal source; turn recurring asks and escalations into product decisions rather than one-off fixes
- Serve as a key voice in go-to-market readiness — working with CS and marketing on positioning, release communications, and client onboarding
- Collaborate with the VP of Product on annual and quarterly planning, contributing to roadmap strategy and resource prioritization
- Work closely with Engineering and Design from concept through requirements, build, launch, and iteration.
- 5+ years of product management experience, with at least 2 years owning a complex B2B SaaS product
- Demonstrated experience owning admin, back-office, or operator-facing tooling — you've made someone's daily job materially easier and can show how you measured it.
- Experience running a structured intake and prioritization process for client-raised requests, working directly with CS/Support/Sales, and saying no gracefully.
- Strong operating instincts in a high-volume, interrupt-driven backlog — you can hold a strategic roadmap and a triage queue at the same time without dropping either
- Demonstrated ability to navigate ambiguity and drive clarity — you can move from messy problem space to crisp requirements
- Hands-on curiosity about applied AI — you've shipped, prototyped, or seriously evaluated LLM-powered features and have real opinions on where automation earns trust and where it doesn't
- Strong cross-functional collaboration skills; you know how to influence without authority
- Comfort working in a distributed, async-first environment with a globally distributed team
- Curiosity, rigour, and a bias toward outcomes over output
- Experience with Jira, Confluence, Mixpanel, or similar product ops tooling
- Experience with higher education, alumni relations, mentorship, or community/networking platforms
- Experience designing human-in-the-loop or approval-gated automation
- Prior experience at a growth-stage edtech or vertical SaaS company
