Service Desk Manager
Global Lending Services · Greenville, South Carolina
Extracted from the posting
Service Desk Manager leading first-level support for the GLS Service Desk, with direct reports in Greenville, SC and Tempe, AZ. Responsibilities include triaging and resolving tickets, escalations, staffing, performance management, and daily scheduling. Requires a bachelor's degree, 4+ years in a related IT field, networking knowledge, and Microsoft 365 experience.
Why GLS?
Purpose
: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People
: Join a culture of over 1,000 employees who
Care Deeply
and
Think Boldly
, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth
: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits
: GLS offers the below great benefits for your amazing work!
o
Competitive base pay and performance bonuses, dependent on role
o
Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o
401K with employer match and 100% immediate vesting
o
Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o
Paid Volunteer Time Off (VTO) Annually
o
Tuition Reimbursement
o
Parental Leave
o
Business casual work environment
What does it mean to be a Service Desk Manager at GLS?
The Service Desk Manager is responsible for the first level of support for the GLS Service Desk. This is a people-leadership position with direct reports located in Greenville, SC and Tempe, AZ.
How will you drive value within the organization as a Service Desk Manager?
What should you already know to be successful as a Service Desk Manager?
Employment Requirements:
- This is a full-time, 100% on-site position
- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
2023 California Applicant Privacy Notice
GLS participates in the
E-Verify
program to confirm the employment eligibility of all newly hired employees
Please visit
www.glsauto.com
for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
