Sr. Manager, Business Resilience — Response Operations
Jobgether · US
Extracted from the posting
Senior manager role leading an enterprise-wide crisis response program at a global technology company, covering strategy, governance, playbooks, and activation processes. The role builds and coaches the Response Operations team, runs exercises and after-action reviews, and acts as Incident Commander when needed. Requires 12+ years in crisis, incident, or resilience leadership, ideally in SaaS or security products.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager, Business Resilience — Response Operations based in United States .
This senior leadership role is responsible for shaping and leading an enterprise-wide crisis response program within a global technology environment.
You will establish the frameworks, governance, plans, and operational practices that help teams respond effectively to significant business, technology, cybersecurity, product, and customer-impacting events.
Combining strategic program ownership with hands-on incident response readiness, you will help strengthen organizational resilience and protect customer trust.
The role involves close collaboration with senior executives and cross-functional leaders, ensuring response teams are prepared, coordinated, and equipped to make informed decisions under pressure.
You will also build and develop a capable Response Operations team, driving continuous improvement through exercises, training, and after-action reviews.
This is a remote opportunity for a seasoned resilience leader who can work Pacific Time business hours and maintain an on-call and always-reachable posture when significant events arise.
Accountabilities
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Company stack
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