Technical Support Analyst II (Hardware & Field Service)

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. Reporting to the Technical Support Manager, the Technical Support Analyst II role combines remote technical assistance with on-site deployment and hardware troubleshooting, serving as a key resource for customer project startups, field diagnostics, and hardware replacement. 

Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.

This position requires frequent travel to customer sites (up to 50%), with occasional adjustment of work hours to support project schedules. 

*This is an office-based role when not traveling to customer sites. 

A Day in the Life:

Required Skills & Abilities:

Desired Skills:

• Hardware integration / troubleshooting (Fire Panel, IP Relay, High Powered Speaker Array, etc.)
• Electrical / Electronic troubleshooting & repair
• Small electronics and IoT device support
• Windows, Linux, or macOS administration
• REST & API integrations
• Windows workstation deployment and administration
• Web application support
• Cisco or Avaya VoIP solutions
• Active Directory and Windows Domain services
• Scripting and automation (PowerShell, Python, etc.)
• Networking, databases, and application architecture principles
• Networking protocols (DNS, DHCP, HTTP(S), TLS/SSL)
• Root cause and server log analysis
• IT security principles and network policies

Education and Experience:

• Bachelor’s Degree in Computer Science, Computer or Electrical Engineering, Information Technology or related field
• 4 - 7 years prior experience working in a technical help desk environment and troubleshooting hardware

Alertus Career Advantages:

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan 
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work Home Buying Incentive
• Employee Referral Bonuses
• Flex Scheduling

Additional Information:

Our approach to Artificial

Intelligence. We value the

human element of our hiring

process. We do not use AI to

screen applications or

replace human judgment in our

selection, and all final

decisions are made by real

people. We ask that you

approach your application

with the same spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent.

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

Compensation: USD 60,000 – 80,000 per year salary