You'll be a good fit if you have:

• Experience: 2+ years in a technical, customer-facing role with a proven track record of providing amazing customer experiences.
• Communication Skills: Superior interpersonal skills with the ability to translate complex technical concepts into clear, actionable advice.
• Technical Toolkit: Proficiency with SQL and APIs, and hands-on experience using Chrome Developer Tools for web-based troubleshooting.
• Efficiency: The ability to multi-task and manage a high volume of tickets without sacrificing quality or attention to detail.
• Problem-Solving Mindset: A natural ability to learn new technology quickly and a passion for solving intricate product and technical questions.

Nice to Haves:

• Mobile Expertise: Experience working with, building, or troubleshooting mobile SDKs or native mobile app code.
• Web Development: Familiarity with JavaScript, HTML, and CSS.
• Industry Background: Prior experience in Mar-tech or working within a high-growth SaaS environment.

This role is 100% remote in Canada. This role does not qualify for relocation or visa sponsorship.

In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in Canada is 60,000 CAD to 90,000 CAD. Please note that this information is provided for those hired in Canada only. Compensation for candidates outside of Canada will be based on the candidate’s specific work location. Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above. This role additionally includes a 10% annual bonus tied to company goals.

The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.

Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

A little bit about us:

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

Candidate Privacy Information:
For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.