**CONTINGENT UPON CONTRACT AWARD**
Overview:
Job Title: Program Manager - DoD Enterprise IT Support Services
Security Clearance: Secret or Higher
Location: Quantico, Virginia - Primarily Onsite
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL seeks an experienced Program Manager to lead enterprise IT support services for the U.S. Marine Corps Education Command (EDCOM). This position will oversee network and systems operations, cybersecurity, help desk services, and audiovisual/video teleconferencing (AV/VTC) support across geographically dispersed Government locations.
The successful candidate will combine strong contract and personnel management with the technical judgment needed to maintain reliable services supporting military education and mission operations. We seek a leader who builds effective teams, resolves problems, and earns customer confidence through consistent performance.
Responsibilities will include, but not be limited to:
- Serve as C3EL’s primary program interface with Government leadership, the contracting officer’s representative, and customer technical stakeholders.
- Lead an integrated team of network, systems, cybersecurity, help desk, and AV/VTC professionals.
- Manage staffing, recruiting, retention, personnel replacement, subcontractor performance, and coverage across multiple locations.
- Plan and execute task orders, aligning labor categories, hours, schedules, budgets, and deliverables with contract requirements.
- Monitor service availability, ticket performance, preventive maintenance, vulnerability remediation, and customer satisfaction.
- Direct coordination during outages, cybersecurity incidents, escalated support requests, and mission-critical events.
- Oversee transition activities, knowledge transfer, continuity planning, and maintenance of essential contractor services.
- Maintain program schedules, risk and issue registers, performance reports, and corrective action plans.
- Coordinate IT and AV/VTC support with instructional schedules, classroom requirements, and live events.
- Identify practical improvements that reduce recurring incidents and improve service quality.
Minimum Qualifications:
