Primary Responsibilities:

• Conduct business process review meetings with clients to understand requirements for design, sourcing, logistics, sales, inventory, customer service, finance, and related areas
• Implementation projects using standard methodology & industry best practices
• Document our clients’ current processes and define to-be processes
• Configure a customer driven solution to meet our clients’ business objectives
• Lead our clients in identifying business challenges and develop solution requirements in the data conversion process, data validation, and integration between systems
• Proactively report to project manager and project team on project progress and issues
• Provide training to client staff on system functional features and capabilities
• Document training material as needed
• Work with contracts, third-party vendors, and other divisions collaboratively
• Provide leadership and assistance on assigned implementation projects across the organization

Skills Required:

• Dedication to quality delivery
• Strong verbal and written communication skills
• Ability to teach & train clients for successful adoption of a new platform or tool
• Excellent interpersonal skills & organizational skills
• Demonstrated history of building relationships with a strong customer service focus
• Discipline needed to achieve daily & weekly tasks while adhering to delivery deadlines
• Keen attention to detail
• Ability to work on multiple projects with deadlines and under pressure
• Demonstrated high level of professionalism, critical thinking, and credibility

Requirements:

• A bachelor’s degree from an accredited institution
• 3+ years of experience in Fashion, Apparel, Footwear
• Experience with systems – specifically ERP, PLM, Warehousing, B2B/B2C eCommerce, Supply Chain applications and Integrations between various systems
• Proven success in leading, collaborating, and contributing to a team-oriented environment
• Determined ability to keep people motivated
• Recognized ability to work creatively and logically in a problem-solving environment
• ServiceNow, SmartSheet, Lucid chart experience is a plus
• BlueCherry ERP experience