Who we are

Sapien is the engine behind the world’s most important companies. We build agents that learn how a business works from its financial and operational data: its language, operations, and economics. That understanding helps people find opportunities, make better decisions, and act.

We work with complex businesses, from manufacturers and restaurant groups to the Fortune 500. Teams at companies including Bayer, Cooper Standard, Blink Charging, Carlex, and Odeko use Sapien to understand their businesses and improve how they run. Our ambition is to build the self-optimizing company by making its people and systems dramatically more capable.

We’re headquartered by Madison Square Park in NYC, with $15M+ raised and backing from General Catalyst, Neo, and operators from OpenAI, Google, Microsoft, Ramp, and Stripe. We’re bringing together AI researchers, engineers, and operators to build intelligence for the people who build everything else.

The role

You'll be the engineering owner of customer success. This means building the internal tools that help our sales team close deals, setting up customer modules and data pipelines, and being directly responsible for whether prospects convert and customers expand. You're the technical DRI for making customers successful with Sapien.

This is a customer-facing engineering role where you'll split time between building internal GTM tooling and hands-on customer work. You'll have full-stack skills but use them in service of customer outcomes, not just product features.

What you'll do

• Build internal tools that accelerate our sales motion. Create tools for generating customer demos, automated systems for onboarding new customers, and interfaces that help the sales team understand technical blockers.
• Own customer module setup from technical sale through production. Upload and validate customer data, configure workflows for their specific business processes, build custom integrations when needed, and ensure the platform works correctly for their use case.

• Build and maintain integrations with customer systems. Connect to ERPs, CRMs, accounting software, and proprietary internal tools. Handle authentication, data syncing, schema mapping, and edge cases that come from integrating with messy real-world systems.
• Be the DRI for customer performance. Monitor accuracy and reliability for each customer, debug issues when they arise, optimize slow queries or workflows, and ensure customers are seeing measurable value from the platform.
• Design product features that turn pilots into successful deployments. You'll see firsthand what's blocking customer success and work with the product team to prioritize features that unlock expansion, prevent churn, and make the platform work for more use cases.