What We're Looking For

Required Experience

7+ years of experience in a technical, hands-on customer-facing roles such as Solutions Architect or Forward Deployed Engineer. We also like former founders, so if you have an unusual background, but all the right skillsets, you are welcome to apply

Infrastructure & Platform:

• 3+ years of experience designing and deploying production infrastructure on cloud platforms (GCP, AWS, or Azure)
• Strong Kubernetes experience (GKE, EKS, or AKS) including cluster design, autoscaling, and multi-zone deployments
• Experience with Infrastructure as Code (Terraform, Helm) and GitOps practices
• Knowledge of database systems (relational databases, in-memory data stores) including HA, replication, backup strategies, and sizing
• Experience designing high-availability and disaster recovery solutions
• Strong understanding of networking, security (SSO/RBAC, TLS, secrets management), and observability (Prometheus, Grafana, Datadog)
• Experience with CI/CD pipelines for infrastructure and applications

Agent Engineering & Development:

• 1+ years of experience building production AI/ML applications or agents
• Strong experience with LLM frameworks (LangChain, LangGraph, or similar) for building agent-based applications
• Experience with state management patterns (short-term and long-term memory)
• Experience designing and implementing evaluation frameworks for AI applications
• Strong prompt engineering skills with experience in optimization and A/B testing
• Experience with vector stores, RAG patterns, and knowledge organization
• Experience with tool integration, API design, and error handling patterns
• Strong Python and/or TypeScript development skills

Customer-Facing:

• Customer-facing experience with enterprise customers
• Experience conducting technical assessments or infrastructure audits
• Strong communication skills with ability to explain technical concepts to diverse audiences

Key Attributes

• Strong problem-solving skills with ability to analyze complex requirements and design elegant solutions
• Excellent customer-facing communication skills, able to explain technical concepts to diverse audiences
• Experience working cross-functionally with engineering teams, product teams, and customers
• Consultative approach with ability to understand customer needs, provide recommendations, and guide implementation
• Ability to balance infrastructure architecture with agent development work
• Strong engineering background with hands-on development experience
• Willing to travel up to 20% of the time

Location: San Francisco

Compensation: $170,000-$300,000 base salary + equity

<code>Looking to lead technical strategy across the customer journey from Proofs of Value (PoVs) to driving overall adoption? Please check out the Deployed Engineer listing focused on Account Strategy & Solutions.</code>

Compensation Philosophy:

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.

We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

Benefits

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.