Application Support Engineer for Nadex, a regulated derivatives exchange, supporting production and demo trading environments remotely. Duties include partner support via Slack and Teams, daily contract settlement, incident triage, and runbook maintenance. Requires 2–5 years of production support experience, SQL, and familiarity with APIs and data feeds.
We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.
Responsibilities
Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Requirements
2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role
Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
Hands-on experience with SQL and relational databases.
Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
Willingness to occasionally work nights and weekends.
Experience working with B2B partners or institutional clients in a fast-paced environment
Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).
Basic scripting or automation experience using Python or Bash.
Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).
Familiarity with cloud environments, including AWS.
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at
https://crypto.com
.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.
Crypto.com
values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
Compensation: USD 70,000 – 110,000 per year salary
