This role goes beyond working a ticket queue. Our core IT systems are cloud-based platforms for identity, device management, and service delivery, and the whole company depends on them. You'll help administer, improve, and automate them. If you want to grow toward systems administration and help shape how IT scales as we grow, this is the place to do it.

What you will do

Support and operations

• Be the first point of contact for IT requests, in person, over chat, and through our service desk
• Troubleshoot hardware, software, accounts, access, networking, and peripherals, and escalate when needed
• Handle onboarding from start to finish: provisioning accounts, preparing and deploying laptops, granting access, and running the first-day IT orientation
• Handle offboarding: removing access on time, recovering devices, and transferring data
• Track hardware inventory, purchasing requests, and the device lifecycle
• Support conference rooms, AV, printers, and office networks

Core systems and process

• Help administer our identity and access management platform: SSO, MFA, and the user lifecycle
• Help manage our macOS and Windows device fleet through MDM: enrollment, configuration, app deployment, patching, and compliance
• Build and refine service desk workflows, automations, and the self-service catalog
• Write and update knowledge base articles, runbooks, and standard procedures
• Help standardize IT practices across our offices

Skills, qualifications and experience we look for

Required

• 1–3 years of experience in IT support, help desk, or desktop support
• Strong troubleshooting skills on both macOS and Windows
• Experience administering a SaaS productivity suite such as Google Workspace or Microsoft 365
• Familiarity with a ticketing or ITSM system
• Clear, friendly communication with people at any technical level
• Comfortable with ambiguity: able to work on your own, prioritize many requests at once, and follow through
• Organized and careful with documentation and asset tracking
• Curious about AI and comfortable using AI tools in your day-to-day work

Nice to have

• Hands-on time with an identity provider such as Okta, Entra ID, or JumpCloud
• Exposure to MDM or endpoint management platforms such as Jamf, Kandji/Iru, or Microsoft Intune
• Familiarity with zero-touch deployment, such as Apple Business Manager or Windows Autopilot
• Basic networking knowledge (DNS, DHCP, VLANs, Wi-Fi)
• Some scripting or automation (Bash, Python, PowerShell)
• Background at a fast-growing startup or a company with multiple offices
• Certifications such as CompTIA A+/Network+, Apple ACSP, or Okta Certified Professional

Schedule and Physical Requirements

• Onsite during standard business hours, with some flexibility based on team needs
• Travel to our other West Coast offices as needed (estimated [10–15]% of the time)
• Some evening calls to collaborate with our APAC teammates
• Occasional after-hours work for scheduled maintenance, urgent offboardings, or critical issues
• Regularly lift and carry equipment up to 50 lbs (monitors, laptops, AV gear), with or without reasonable accommodation
• Move around the office throughout the day to set up desks, conference rooms, and hardware

Why This Role

• Hands-on experience with enterprise-grade IT systems early in your career
• Work closely with the IT Manager and learn how IT runs from end to end
• See the direct impact of your work on how the whole company operates

Compensation: $40-50/hr

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.