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Technical Support Engineer for North America who resolves issues in customer apps built with Hercules' AI agent, including bugs, architecture, and integrations. The role also updates the platform after fixes, maintains the knowledge base, builds support automations, and handles platform incidents during working hours. Stack: TypeScript, React, AI SDK, Postgres, Redis, ClickHouse, Cloudflare, AWS.
What are we looking for?
We’re hiring a Technical Support Engineer to help our top customers successful build and scale their apps.
What will you do?
What skills will you have?
What timezone will you work?
This role is specifically for people living in North America and/or willing to work standard New York hours. Please apply to other hours.
What’s Hercules’ stack?
Will you always be a technical support engineer?
You are welcome to stay as a technical support engineer for as long as you'd like. However, we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role after 6-12 months.
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of the principles can be learned on the job, however, we do specifically filter for the following principles in our hiring process:
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates who are willing to 1) work in US time zones and 2) travel to the office regularly.
What are Hercules’ benefits?
What’s the compensation?
$75k-$150k + equity (variable based on seniority, equity, and location)
Compensation: $75K - $150K
