• Bring the voice of the customer to product and platform teams to ensure we deliver the services and features they need.

ABOUT YOU

Education and Experience

• College diploma or university degree in computer science, engineering, or related field, and/or equivalent work experience.

• 2 years or more experience with directly supporting customers using network and/or compute infrastructure at scale in 24x7 environments.

Core Competencies

• Strong analytical and problem-solving abilities, with high attention to detail.

• Effective at prioritizing and executing tasks in a high-pressure environment.

• Strong customer service orientation and a demonstrated willingness to help internal and external stakeholders.

• Highly self-motivated and directed, with a bias toward ownership and outcomes.

• Excellent written and verbal communication skills and strong interpersonal skills.

• Collaborative team player who operates effectively with minimal supervision.

• Continuous improvement mindset; proactively automates and eliminates operational toil.

ABOUT THE WORK ENVIRONMENT

This is a full-time, engineering role supporting large-scale AI compute infrastructure across multiple sites. Travel to data centers for cluster commissioning, acceptance, and complex troubleshooting will be required. Flexibility to assist with critical incidents or maintenance activities outside regular business hours is expected. This role is hybrid or remote depending on location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT MAKES HIGHRISE A GREAT PLACE TO WORK

At Highrise, you will directly influence the performance, reliability, and production readiness of large-scale AI clusters, work alongside experienced infrastructure engineers, and help define the technical standards for a growing global AI infrastructure platform.

At Highrise, you will have the opportunity to:

• Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting

• Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government

• Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team

• Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure