About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:
Extend is looking for a Senior Data Platform Engineer to help build and mature our merchant integration platform. Every merchant sends us data differently, with its own schemas, formats, and delivery mechanisms, and this platform turns that variety into clean, consistent, trustworthy data our downstream systems rely on.
You’ll join the team that owns and supports the merchant integration platform. Internal partner teams use the platform to onboard enterprise merchants, so you will build the capabilities they depend on and take on the hardest integration and reliability work yourself. The work blends Solutions, Data, and Platform Engineering on an AWS serverless stack with a production event-driven backbone we’re actively expanding.
What You’ll Do:
- Build anti-corruption layers. Design the mapping and transformation systems that isolate each merchant’s uniqueness so downstream data stays consistent, delivered as reusable platform capabilities others build on.
- Make onboarding faster and safer. Build the tooling and standards that let partner teams onboard merchants quickly, support merchant migrations onto current platform capabilities, and take on the complex integrations yourself.
- Build out merchant-facing error reporting. Build on our failure-capture and file-return capabilities to deliver a framework that turns validation and processing errors into clear, actionable reports for data providers and the engineers operating the integration.
- Engineer resilient data boundaries. Build the validation, reconciliation, and automated failure-triage that catch bad data early and prevent silent data loss, backed by alerting that teams trust.
