Senior Quality Automation Engineer

About Authenticx
Authenticx is a fast-growing, venture-backed, enterprise AI company transforming healthcare through conversation intelligence. We help healthcare organizations uncover insights hidden in millions of customer interactions to improve patient, member, and business outcomes.

Role Summary
The Senior Quality Automation Engineer is a hands-on role responsible for designing, building, maintaining, and integrating automated tests across Authenticx's healthcare conversation intelligence platform. You will translate customer workflows, product requirements, user personas, and healthcare realities into automated coverage that protects the experiences that matter most. You will own automation for critical product areas and prioritize coverage based on customer impact, product risk, release frequency, and business value.
You will partner with Product, Engineering, Data Science, Implementation, and Customer teams to improve product quality, testability, and release confidence. We are looking for someone who brings strong technical judgment, product sense, curiosity, and ownership to quality engineering in a fast-paced startup environment.

What You'll Do
Build Automation Around Real Customer Use Cases
• Learn how Authenticx customers use the platform across healthcare quality, coaching, compliance, operations, analytics, and customer experience workflows.
• Translate workflows, acceptance criteria, production issues, and known risk areas into meaningful automated test scenarios.
• Determine what should be automated, which testing layer is most appropriate, and the level of coverage needed.
• Balance UI, API, integration, and data-level testing to create reliable and maintainable coverage.

Build and Maintain Automated Coverage
• Design, write, maintain, and troubleshoot automated tests for UI workflows, APIs, backend services, data pipelines, integrations, reporting, and AI-powered features.
• Build and maintain smoke, regression, acceptance, integration, and end-to-end test suites.
• Use Playwright to automate critical user journeys and product workflows.
• Use Bruno/Postman to validate APIs, payloads, integrations, authentication, error handling, and backend behavior.
• Use SQL to validate data accuracy, workflow integrity, processing outcomes, reporting outputs, and customer-facing analytics.
• Build reusable automation utilities, fixtures, helpers, and test data patterns.
• Integrate automated tests into CI/CD pipelines to provide earlier and more reliable quality signals.
• Investigate flaky tests, environmental issues, timing problems, and test-data failures, and distinguish them from true product defects.• Identify high-risk coverage gaps and build automation to address them.