Your day to day is…

• Designing, building, and operating observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives
• Improving end-to-end visibility across critical patient and provider workflows, including identifying gaps in instrumentation and making dependency health and integration failures easier to understand
• Creating reliable, repeatable tooling and infrastructure through infrastructure as code, automation, CI/CD, and self-service patterns
• Partnering with product engineering teams on reliability, scaling, performance, capacity, and failure-mode analysis for services and integrations
• Helping teams establish actionable alerts and operational ownership so that on-call signals are timely, meaningful, and connected to a clear response path
• Participating in the on-call rotation and incident response process, including serving as an incident commander when appropriate and driving follow-up work through completion
• Analyzing and tuning systems, code, cloud resources, and networking for resilience, performance, and efficient operation
• Strengthening deployment and change-management practices so teams can release frequently with appropriate safeguards, rollback paths, and feedback loops
• Contributing to platform standards and reusable patterns for containerized workloads, service communication, secrets, routing, and production readiness

You’ll be successful in this role if you have…

• 5+ years of experience supporting consumer-facing web applications, APIs, or distributed production environments in a Site Reliability Engineering, Production Engineering, Platform Engineering, or closely related role
• 2+ years of on-call experience in a 24/7 cloud-based production environment, with a track record of participating in incident response and delivering durable remediation
• Deep experience operating systems with many integrations, services, dependencies, or external APIs, and a practical understanding of how those relationships affect reliability
• Demonstrated experience building or improving observability practices, including metrics, structured logging, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets
• 2+ years of experience managing and supporting modern cloud infrastructure, preferably AWS, along with technologies such as Docker, Kubernetes, or similar container platforms
• Proficiency in Python, Go, Ruby, Java, or a comparable language, and the ability to read and troubleshoot application code
• Experience with infrastructure as code and automated delivery practices, such as Terraform, OpenTofu, CloudFormation, GitHub Actions, GitOps, or equivalent tools
• Experience with edge and service networking technologies such as load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking
• A deep understanding of protocols and foundational networking concepts such as TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP
• Strong written and verbal communication skills, with the ability to explain operational risk, incident findings, and technical tradeoffs to both engineers and partners
• Experience working with sensitive data, privacy or compliance requirements, or regulated production environments is a plus, but not required.

Benefits:

• Flexible work environment based in NYC
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$180,000

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$220,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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