What You’ll Do:

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense.

Day to day, you will:

• Monitor the production trading environment and respond to alerts in real time.
• Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).
• Deploy and configure proprietary and third-party trading applications.
• Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.
• Assist with risk and compliance reporting.
• Occasional handling of datacenter and trading desk hardware.
• Write scripts to automate repetitive workflows and accelerate your own troubleshooting.
• Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.

Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation.

What You’ll Need:

• 2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.
• Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.
• Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.
• Working knowledge of SQL for querying trade, position, and reference data during investigations.
• Familiarity with data formats like JSON, XML, and Parquet.
• Familiarity with current code generation AI tools.
• A track record of troubleshooting application and OS-level issues calmly under pressure.
• Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.
• Detail-oriented, with a strong bias toward documentation and repeatable process.
• Ability to manage shifting priorities in a fast-moving environment.