What You'll Do:

• Define decision rights, escalation paths, and interfaces with Finance, CITS, RevOps, Accounting & Billing, Staffing, and the Global Delivery Center.
• Publish and own delivery standards adapted from PMI/PMBOK and built into Kantata workflows; Engagement Owners own execution.
• Govern SOW completeness, change orders and cumulative overages, ETC/EAC forecast quality (with particular rigor on fixed fee), RAG status, risk registers, AR aging, and closeout with a lessons-learned repository.
• Transition forecast accountability to Engagement Owners, and build a Community of Practice that coaches them on difficult client conversations; serve as escalation point for engagements at commercial or relationship risk.
• Partner with Service Line and Global Delivery Center leaders on offshore quality control and cross-time-zone practices, and standardize methodologies (leveraging Smartsheet), including responsible AI-enabled practices per firm policy.
• Track delivery KPIs: budget adherence, change order conversion, fixed fee recognition accuracy, AR aging, training completion.
• Serve as accountable senior business owner and Executive Sponsor of the Kantata Council, with authority to lead, sign off on, and conclude changes across the engagement lifecycle.
• Own a multi-year roadmap with CITS, prioritizing user-experience, operational, executive, and reporting needs and communicating trade-offs clearly.
• Represent the practice and end users at the CCB, and partner with CITS on the vendor relationship and new releases.
• Track platform health: feature adoption, month-end data quality, administrative time, and user satisfaction.
• Establish structured feedback channels and use them to prioritize the highest-friction workflows; simplify setup, forecasting, and change orders while preserving the data reporting depends on.
• Refine product templates and setup defaults (including staffing mix), and reactivate underused capabilities: delivery portfolios, manual profiling, milestone management, and fixed fee tools.
• Give Service Line and Market Leaders real-time visibility into engagement progress, portfolio health, and resource allocation.
• Own the practice support model (ticket triage, service levels, routing) and consolidate training and reference materials into one program that explains commercial and reporting consequences, embedded in onboarding.
• Maintain command of integrations (Salesforce, Workday, Concur, Intacct, Smartsheet, Power BI, EDW) and partner with CITS and Finance on the EDW build.
• Co-lead the annual core data model review (Markets, Service Lines, Capabilities, Products), challenging the volume of change based on reporting continuity, not technical feasibility alone.
• Own business rules for revenue configuration, utilization, ABR, GL coding, and sales tax (Finance sign-off), including setup rules for each product type (T&M, Fixed Fee, Subscription, Minimum Spend, Resale, Pass-Through, Revenue Adjustments, Non-Billable, Internal); validate new products before go-live.
• Oversee standard cost and its effect on project margin, the Workday attributes driving gross margin, and utilization rules, including distortions such as acquired-firm hires entering Kantata early.
• Engage at the start of every acquisition, and ensure structural changes (new service lines, market reallocations) are solutioned through governance, not top-down.
• With Finance, approve firmwide leadership dashboards built on Kantata data and manage mid-year adjustments; run a monthly pre-close data hygiene program to reduce Finance intervention.
• Oversee revenue recognition monitoring across Fixed Fee, T&M, and Subscription, catching variances before close, and lead resolution of fixed fee pain points.
• Advance pricing and margin modeling, including more accurate generic resource rates by service line and market.
• Serve as senior escalation point for complex setup, fixed fee anomalies, change orders, and acquisition integration, applying disciplined judgment on materiality; bridge the practice and Finance on reporting.

What You'll Bring:

Preferred & Key Performance Measures:

#LI-Remote

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Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site:

https://www.crosscountry-consulting.com/careers/benefits/

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Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. 

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.