This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Business Systems Analyst based in Canada.

The CX Business Systems Analyst will lead the transformation and optimization of Customer Experience (CX) technology across a portfolio of SaaS businesses. This role focuses on selecting, implementing, and improving the platforms and tools that enable effective customer support and success operations. You will manage technology initiatives from initial discovery and requirements gathering through implementation, integration, launch, and ongoing improvement. A key priority will be modernizing CX technology through AI-powered service solutions, automation, and customer support platforms. Working closely with CX leaders, operations teams, and technical stakeholders, you will translate business needs into scalable systems and efficient workflows. This is an opportunity to shape innovative customer experiences while helping distributed teams improve service quality and operational performance.

Accountabilities:

How Jobgether works:

We use an

AI-powered matching process

to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether?

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By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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