People & Org Leadership

• Lead and grow teams of automation engineers, performance engineers, and architects
• Set technical direction, OKRs, and career ladders for the quality engineering org
• Hire senior ICs and architect-level talent; build succession depth
• Foster a culture of ownership, engineering craft, and continuous learning

• Partner cross-functionally with Product, DevOps, and R&D leadership

Have you got what it takes?

• 12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports
• Deep hands-on background in test automation architecture — you've built frameworks from scratch, not just inherited them
• Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)
• Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce
• Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)
• Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)

AI & Technical Acumen

• Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)
• Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows
• Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs
• Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling
• Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)

Leadership

• Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps
• Strong organizational influencer who shapes culture and engineering standards beyond your direct org
• Data-driven decision maker: you measure quality outcomes, not just activity
• Bias for hiring and developing senior talent; you build teams that outlast you
• Comfortable operating in ambiguity and driving clarity in fast-moving environments

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.