M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.
M9 Solutions is seeking a JIRA & Confluence Architect to work on-site in support of a government contract for a client located in Washington, DC. An active Top Secret clearance is required.
Responsibilities
- Designs and builds a centralized solution structured as a guided self-service portal, presenting users with categorized options, knowledge articles, and search-driven navigation that surfaces existing information and services before a formal request is submitted.
- Analyzes and inventories existing division-level Jira, Confluence, and other information sites to identify what content and services already exist, where duplication occurs, and what gaps drive unnecessary requests.
- Designs the information architecture, service catalog structure, and intake taxonomy that determines how users are guided through the landing page and how their requests are ultimately categorized and routed.
- Develops dynamic, conditional intake forms that capture requests for new enterprise technology, applications, or services only after existing options have been surfaced and ruled out through the self-service portal.
- Builds, designs, and develops system architecture, workflows, and technical documentation for the enterprise service management portal and its underlying governance model.
- Implements and manages governance workflows, approval chains, and escalation paths that route intake requests to the correct division or review authority when self-service does not resolve the need.
- Installs, configures, tests, and maintains Jira Service Management, Confluence, and the automation and integration components that connect the central landing page and knowledge base to existing division sites.
- Implements role-based access and security protocols ensuring the centralized platform respects compartmentalization across divisions while still enabling discovery.
- Troubleshoots and resolves technical issues related to the development, integration, and deployment of the self-service portal, intake forms, and governance workflows.
- Performs system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies.
- Monitors portal usage and search analytics, particularly where users fail to find existing information and submit unnecessary requests, and recommends improvements to government leadership in a timely manner, either in writing or in-person.
- Creates and maintains documentation, including system diagrams, governance workflow procedures, and user guidance for navigating the central landing page and knowledge base.
- Ensures compliance with enterprise cybersecurity policies and applicable federal IT standards and requirements.
- Collaborates with division stakeholders, governance boards, and security teams to ensure the central portal accurately reflects and consolidates existing services.
Required Skills and Qualifications
- Top Secret security clearance.
- Bachelor's degree from an accredited college or university and 5+ years of professional experience.
GH 1101
Full-Time Employee Compensation
- M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
- M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits
Salary Range
$60,000
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$180,000 USD
M9 Solutions, LLC (M9) is a Federal subcontractor and complies with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). M9 also adheres to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), ensuring equal opportunity for protected veterans. If you wish to voluntarily share that you are an individual with a disability, you are welcome to do so at any point in the application or employment process; M9 does not require this information, and it will not affect your candidacy. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at [email protected] or 703-936-0880.
M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.
With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diverse perspectives in driving the vision of the company.
