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Technology Support Specialist providing desk-side and remote support to Norm employees, including attorneys at Norm Law, on macOS, Windows, Microsoft 365, Google Workspace, and iManage. The role runs attorney tech onboarding, training sessions, ticket queue SLAs, and access provisioning under security procedures. It reports to the Chief Security Officer.
About Norm
Norm builds AI-native professional services firms and the technology that powers them. Our mission is to help expert professionals deliver better work at greater scale.
Developing the technology and the firms together lets us rethink how work gets done, how teams operate and what clients can expect. Professional judgment and experience guide what we build, while advances in the technology expand what our firms can deliver. Our shared agentic platform connects that progress across teams and services.
Founded in 2023, Norm brings together experts across engineering, research, product, design and professional practice. Our legal and compliance platform serves institutions representing more than $35 trillion in combined assets under management.
Norm also powers Norm Law, LLP, an affiliated AI-native law firm whose attorneys advise leading institutions on complex corporate matters.
AI Fluency:
Norm prefers all team members to be fluent in AI. Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end.
Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes. We look for practical, hands-on experience, not theoretical familiarity.
This Role:
The Technology Support Specialist at Norm Ai is a technical, internal-facing role within Norm Ai’s Core Technology Team. You will be a trusted, hands-on technology partner for Norm Ai employees, including affiliated companies such as the attorneys and staff of Norm Law, an affiliated AI-native law firm. This role will combine in-person technical support, onboarding, training, and customer service. It’s a key part of ensuring that our employees are operationally positioned to best deliver operational value to the company.
This is a white-glove role. You will work directly with partners and senior principals, often under deal pressure, and you will be the person they call by name. You report to the Chief Security Officer and work closely with the Core Technology team and other internal/external stakeholders. Support is your primary function, but the role sits at the intersection of service, training, and technology adoption, at a firm where the technology is the product.
You Will:
Skills & Experience - Core:
Skills & Experience - Pluses:
What Success Looks Like
30 Days:
60 Days:
Base Salary: $120,000 to $145,000 per year
The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training.
Equity: Included
Benefits: 401(k) with employer match, health, dental, vision coverage, unlimited paid time off, free lunch in office daily, employee referral bonus program
Relocation: Financial support to ease your move to New York City, designed to make the transition smooth and stress-free.
Location / Office Requirement
This role is based in our New York City office at One World Trade Center and requires on-site presence 4 to 5 days per week, since desk-side and in-person support is core to the job. On-call availability will be expected on a rotating basis.
To learn more about Norm, visit our website.
