• Follow Security Incident, Incident, Change and Request Management processes.
• Ensure timely alert acknowledgement, escalation and SLA compliance.
• Maintain accurate incident records, operational checklists and shift handover documentation.
• Coordinate with L2/L3, SOC, Endpoint, Identity and Infrastructure teams.
• Support routine security reporting, alert tracking and operational reviews.
• Identify recurring alerts and report monitoring or documentation gaps to L2.
• Ensure effective APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 monitoring.

Required Skills & Qualifications:

• 1–3 years of experience in IT operations, security monitoring, endpoint support or security incident management.
• Basic understanding of endpoint security, antivirus, malware detection and security alerts.
• Familiarity with Microsoft Defender for Endpoint or equivalent endpoint protection tools.
• Basic knowledge of Windows operating systems, processes and endpoint health.
• Ability to review alerts, capture evidence and follow documented investigation procedures.
• Understanding of incident severity, escalation matrices and SLA requirements.
• Familiarity with ServiceNow or equivalent ITSM platforms.
• Good communication, documentation and shift handover skills.
• Strong attention to detail and adherence to security procedures.
• Willingness to work in rotational shifts in a 24x7 security operations environment.

Preferred Skills & Qualifications:

• Microsoft SC-900 or equivalent security fundamentals certification.
• Basic knowledge of Microsoft Defender XDR and Microsoft Sentinel.
• Familiarity with malware, phishing, endpoint threats and common attack techniques.
• Basic PowerShell and Windows troubleshooting knowledge.
• Exposure to KQL, security dashboards and incident reporting.
• Understanding of ITIL and security incident management processes.
• Security Monitoring | Microsoft Defender | Alert Triage | Endpoint Protection | Basic Threat Analysis.
• Incident Logging | Evidence Collection | Runbook Execution | SLA Compliance.
• Escalation Management | Shift Handover | Global 24x7 Operations

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.