Technical Skills Include:

• Strong experience installing, configuring, and troubleshooting computer hardware, printers, audio/visual equipment, telephony systems, mobile devices, and software applications.
• Proficiency supporting Windows operating systems and mobile platforms.
• Experience with Microsoft 365 Apps, Microsoft Teams and Teams Rooms, Autodesk, Bluebeam, and similar business applications.
• Experience with endpoint management and automation tools such as Microsoft Intune, Windows Autopilot, MDT, and PowerShell, as well as familiarity with Microsoft Dynamics SL and SAP SuccessFactors, is considered an asset.
• Experience using enterprise ticketing platforms such as ServiceNow, Jira Service Management, or similar systems.
• Understanding of ITIL best practices and IT service management principles.

What We Are Seeking

• Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
• 3+ years of IT support experience in a corporate or enterprise environment.
• Industry certifications (Microsoft or equivalent) are an asset.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, communication, and interpersonal abilities.
• Ability to manage competing priorities in a fast-paced environment while meeting SLA commitments.
• Experience working within ITIL-aligned service management environments and ticketing systems.
• Ability to identify support trends, assess business impact, and make sound escalation and incident management decisions.
• Experience with incident response, major incident management, and root cause analysis is an asset.
• Collaborative team player with a continuous improvement mindset and the ability to work independently when needed.

#LI-AD1

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

Disclosure: We use an AI-powered system to initially screen resumes.  However,  all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.

This posting is for an existing vacancy within the organization.

Compensation: USD 70,000 – 80,000 per year salary