ABOUT US:

Astro Mechanica is a vertically integrated aerospace company developing a scalable technology platform to power critical infrastructure, mission operations, and the future of flight. We apply aerospace engineering and quality standards across our products, delivering high performance, reliability, and efficiency for the most demanding operating environments. Astro Mechanica is backed by leading venture and strategic investors, including Andreessen Horowitz (a16z), Giant Step Capital, United Airlines Ventures, and Voyager Ventures.

WHO WE ARE:

We’re a team of passionate engineers dedicated to advancing aerospace. We’re generalists with specialist depth, united by a flat structure and a shared obsession with building things that work well. We move fast, stay pragmatic, and let engineering excellence speak louder than hierarchy.

WHO YOU ARE:

You’re the face of our IT department. When someone has a problem, you’re usually the first person they talk to, and you leave them feeling heard, helped and a little more confident with their tools. You enjoy people as much as technology: you’re patient, approachable and good at explaining technical things in plain language to engineers, executives and new hires. You’re the kind of person who walks over to someone’s desk instead of just closing a ticket, and who notices when a team is struggling before they ask. You also have solid technical depth across Windows, macOS and Microsoft 365. You know that in a regulated environment, good service and good security go together.

WHAT YOU’LL DO:

• Be the friendly, go-to point of contact for IT support across the company, in person, on chat and through tickets
• Build strong relationships with teams across engineering, operations and leadership so IT is seen as a partner, not a roadblock
• Resolve escalated hardware, software, account and network issues for Windows, macOS and Linux users
• Lead new hire onboarding: set up laptops and accounts, and walk people through our tools and security practices on their first day
• Support Microsoft 365 GCC High, including user accounts, email, SharePoint, OneDrive and Teams
• Manage devices through Microsoft Intune and Jamf: enrollment, apps, updates and compliance
• Help users with Okta sign-in and MFA, and explain new security controls in a way people understand and accept
• Troubleshoot Ubiquiti and Cisco network issues at the desk and in the office