• Extensive hands-on development experience with Microsoft Dynamics 365 Customer Service, Dataverse, and the Power Platform
• Strong proficiency in C#, JavaScript, and TypeScript, including experience developing plug-ins, custom APIs, and client-side scripts
• Demonstrated experience leading developers, conducting code reviews, mentoring team members, and establishing engineering standards for business-critical applications
• Experience building enterprise integrations using REST APIs, including exposure to platforms such as ServiceNow, Pega, or Salesforce
• Hands-on experience with Power Automate and CI/CD for Power Platform solutions, including experience with Azure DevOps
• Strong understanding of security roles, authentication, secure access patterns, and data protection requirements for portals and external users
• Experience developing conversational AI solutions, including Copilot Studio agents or comparable technologies
• Experience with Dynamics 365 Contact Center or Omnichannel for Customer Service, including contact center capabilities and routing
• Experience delivering customer self-service solutions, including Power Pages or other portals and customer-facing chatbots
• Familiar with Azure services, including Functions, Service Bus, API Management, and Microsoft Entra ID
• Experience supporting enterprise platforms in financial services or another regulated industry, including experience transitioning a platform from an implementation partner and building in-house development capabilities
• Clear written and verbal communication skills, with the ability to explain technical decisions and trade-offs to both technical and business audiences
• Microsoft certifications preferred, including Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Dynamics 365 Contact Center AI Engineer Associate (AB-250), Power Platform Developer Associate (AB-400), or Power Platform Solution Architect (PL-600)

Benefits

The base salary range for this role is $120,000 to $160,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.