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Manages SAP Warehouse Management (WM) Level 2 and Level 3 application support, covering incidents, SLAs, major incident response, and root cause analysis for production environments. Involves leading and mentoring support consultants and coordinating with ABAP, Basis, and integration teams, with integrations to MM, IM, SD, PP, and QM. Requires 8+ years SAP experience and 3+ years leading support teams; SAP ECC support experience is required, with S/4HANA and EWM desirable.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an SAP Support Manager – Warehouse Management (WM) based in Canada.
As an SAP Support Manager, you will lead the delivery and continuous improvement of SAP Warehouse Management application support in a complex, business-critical IT environment. You will oversee Level 2 and Level 3 support operations, ensuring system stability, service quality, and timely resolution of production issues. Working closely with functional, technical, and business stakeholders, you will provide expert guidance on SAP WM processes and integrations. You will also manage support teams, monitor service performance, and drive initiatives that improve operational efficiency and warehouse productivity. This role offers the opportunity to influence enterprise-wide technology operations while contributing to SAP modernization, migration, and S/4HANA transformation projects. You will operate in a collaborative, international environment with distributed teams and a strong focus on service excellence.
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