About You

Your experience:

• 5+ years of hands-on IT support experience
• 5+ years supporting macOS and Windows devices
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• Proven experience as an IT Support Specialist or similar role
• Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce, and Kandji
• Experience troubleshooting technical issues and solving them in both on-site and remote environments
• Excellent communication skills
• Ability to work independently with urgency and collaboratively within a team
• A strong desire to learn
• Ability to lift or carry desktop computers up to 25 lbs

Nice to haves:

• Familiarity with security best practices and compliance standards
• Exposure to collaboration hardware and software, including Zoom and Neat.io
• Experience with Active Directory and networking concepts

About the Team

We are a team ready for new challenges, working at our headquarters in Foster City, CA. The location is filled with employees from all teams, including senior executives, and it hosts worldwide all-hands meeting events. This role will support the teams hosting these events.

This is an in-office position, so you’ll be working primarily out of the office in Foster City, CA.

Our tech stack includes MacBooks, Windows laptops, Zoom Rooms, advanced AV for broadcasting events, Neat boards, Google Workspace, Slack, and a variety of applications running on our employees’ clients.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected] (or local equivalent, where applicable).

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.

Base Pay Details

$46

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$63 USD