Back Office Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Back Office Support Specialist based in Canada.

Join an international technology environment dedicated to developing innovative video security, access control, and safety solutions. As a Back Office Support Specialist, you will serve as a key technical escalation point, handling complex customer issues and ensuring timely, effective resolutions. You will investigate advanced technical incidents involving software, hardware, networking, and video management systems. Working closely with frontline support specialists, escalation partners, and engineering teams, you will help identify root causes and improve overall support performance. You will also contribute to knowledge sharing, technical documentation, and collaborative troubleshooting initiatives. This role offers the opportunity to strengthen your technical expertise while making a meaningful contribution to customer satisfaction and the reliability of mission-critical security solutions.

Accountabilities

How Jobgether works:

We use an

AI-powered matching process

to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether?

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1