Product Manager, Platform

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. 

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

About the Role:

TrueML is on a mission to humanize the recovery process for distressed borrowers through AI and machine learning. A lot of that mission runs on systems we have been operating for years. They are not the newest thing we have built, but they carry a large share of our client volume, our consumer outcomes, and our revenue.

As a Product Manager, you own those systems and lead the team that keeps them running and getting better. You are the person clients and internal teams come to when something needs to change, get fixed, or just be explained. You also keep the domain teams who are rebuilding this functionality on the new platform up to date on what your team is doing and why.

What You'll Do - Content Management

Who You Are:

What We Offer (Perks & Benefits)

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide

Recruiting Fraud Notice: 

We’re aware of fraudulent recruiters posing as TrueAccord or TrueML and contacting job seekers. To protect yourself, here’s how our real hiring process works:

1. Official channels only. Our recruiters email only from @trueaccord.com [If you’ve received an InMail, you should verify the recruiter’s @trueaccord.com email] 
2. No payments or financial info during hiring. We will never ask you to pay fees, buy equipment, or share banking information during the hiring process.
3. No text or chat-app interviews. We do not conduct interviews by text message or messaging apps.
4. No “portals” or access keys. We do not send PDF portals or access keys, or ask for passwords or login credentials.
5. No resume services. We will never require an “ATS-friendly” resume rewrite or recommend paid resume services.

If someone contacting you on our behalf does any of the above, it is fraud.

Stay safe:

• Don’t open attachments, click links, or share personal information.
• Report the message as phishing to your email provider, and report fake profiles to LinkedIn.
• Not sure? Verify by emailing [email protected] before responding.

If you’ve already shared information with suspected scammers: Contact your bank, visit identitytheft.gov, and report the fraud at reportfraud.ftc.gov or ic3.gov.

Remote Work, Travel Expectations & Physical Requirements:

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.

Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Compensation: USD 85,000 – 120,000 per year salary