Extracted from the posting
TL;DR
SOC Service Delivery Manager owning customer experience, SLA performance, and governance for a portfolio of Managed Security Services accounts. The role leads incident communications and escalations and coordinates SOC analysts and vendors. Tools referenced include Microsoft Sentinel, Splunk, Cisco XDR, and Microsoft Defender.
The full posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SOC Service Delivery Manager based in the United States.
As SOC Service Delivery Manager, you will lead the customer experience and operational performance for a portfolio of Managed Security Services accounts.
You will serve as a trusted advisor to customer stakeholders, connecting cybersecurity operations with business priorities, security objectives, and desired outcomes.
Working closely with Security Operations teams and cross-functional partners, you will ensure service commitments are met and customers realize measurable value from their security investments.
You will oversee service governance, customer health, adoption, incident communications, escalations, and continuous improvement initiatives.
During critical security incidents, you will coordinate technical teams and stakeholders, translating complex findings and operational risks into clear, actionable business communications.
You will also guide onboarding, strengthen service delivery processes, and identify opportunities to improve customer satisfaction, retention, and long-term partnerships.
This is a fully remote opportunity for a customer-focused technology professional who combines cybersecurity knowledge, operational discipline, and strong executive relationship skills.
Accountabilities
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