Qualifications

Education

Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering or a related field; a Master’s degree is preferred.

Experience

• 12+ years of experience in telecom network operations or service management, including at least 5 years in incident or problem management and 3 years leading managers or multi-team organizations.
• Proven track record of running incident management for 24/7 operations and achieving availability and SLA targets.
• Extensive experience leading major incident management, including escalation and executive communication.
• Expert knowledge of ITIL and operational governance frameworks, and hands-on experience with Jira Service Management or a comparable ITSM tool.
• Broad technical knowledge of mobile networks (4G LTE, 5G NR), transport, IP and core network architecture.
• Experience defining KPIs and building dashboards for incident and network performance.
• Experience managing teams across several countries and time zones.

Preferred Qualifications

• Experience with satellite networks, ground segment operations or Non-Terrestrial Networks (NTN), including direct-to-device services.
• Experience building or transforming an incident management function in a high-growth environment.
• Experience working with multiple partner MNOs and multi-vendor environments across international regions.
• Background in automation, AIOps and observability platforms.
• Certifications such as ITIL v4 Strategic Leader, PMP or executive leadership training.

Soft Skills

• Strong strategic thinking, leadership and organizational development skills.
• Excellent executive communication and stakeholder management skills, including with partner MNOs and key customers.
• Ability to lead calmly and decisively during critical and network-wide outages.
• Ability to influence and hold other teams accountable without direct authority.
• Strong analytical skills to turn incident data into clear priorities and actions.

Technology Stack

• Jira and Jira Service Management (JSM), including incident dashboards.
• Gateway Pass Analysis and the Gateway Arturo Dashboard.
• NetCTRL and the Gateway Dashboard.
• ITIL-based incident, problem, change and defect processes.

Physical Requirements

• Ability to work in a standard office environment and use a computer for extended periods.
• Ability to be reached outside business hours to act as the executive escalation point for critical outages.
• Ability to travel periodically to gateway sites, partner MNOs and regional teams.

Benefits & Perks

At AST, we value our employees and offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Company-Paid Short-Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
• Employee Assistance Program (EAP)
• Voluntary Supplemental Benefits
• Paid Time Off (PTO) and Company Holidays
• Career Growth and Development Opportunities

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.

AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.