Microsoft and Enterprise Technology

• Support Microsoft Windows desktop and server environments.
• Support Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, DNS, DHCP, authentication, user/group administration, permissions, and related enterprise services within the appropriate assigned level of access.
• Troubleshoot operating system, authentication, application, connectivity, and enterprise technology issues.
• Work with Greenworks enterprise technology teams when issues require elevated access, architecture changes, or specialized expertise.

Manufacturing and Operational Technology Support

• Support the IT technology and infrastructure required for manufacturing, warehouse, and operational environments.
• Support production workstations, warehouse terminals, industrial PCs, barcode scanners, handheld/mobile devices, label printers, barcode printers, and other technology used in manufacturing and warehouse operations.
• Support network connectivity and IT integration for manufacturing and Operational Technology (OT) systems.
• Work with Engineering, automation teams, equipment manufacturers, vendors, and Greenworks IT to troubleshoot connectivity and infrastructure issues involving production equipment and systems.
• Support IT components associated with ERP, MES, production, warehouse, and related manufacturing systems.
• Assist with technology deployments associated with new production equipment, manufacturing lines, facility changes, and operational projects.
• Coordinate appropriately with Engineering and automation resources for PLC, controls, and machine-specific issues. PLC programming and industrial control engineering are not primary responsibilities of this position unless specifically assigned.

Business Systems and Applications

• Provide technical and first-line support for enterprise business applications used by the facility, including systems such as SAP, Salesforce, ADP, Power BI, and related business applications.
• Troubleshoot workstation, connectivity, authentication, printing, interface, and other technical issues affecting enterprise applications.
• Escalate application-specific configuration, development, business process, or functional issues to the appropriate Greenworks application or business systems teams.
• Assist with the implementation and integration of new enterprise or manufacturing applications as required.
• Coordinate application-related infrastructure requirements with Greenworks IT and appropriate business stakeholders.

End-User and Operational Support

• Provide hands-on technical support for desktops, laptops, mobile devices, printers, scanners, monitors, conference room technology, applications, peripherals, and other end-user computing equipment.
• Diagnose and resolve hardware, operating system, application, network, printing, and connectivity issues.
• Assist users with technology-related issues and provide technical guidance and training where appropriate.
• Support user onboarding, equipment deployment, configuration, replacement, and offboarding activities as required.
• Serve as an escalation resource for technical issues that cannot be resolved through standard end-user support processes.
• Prioritize production-impacting and operationally critical incidents appropriately.

Cybersecurity

• Ensure local systems, infrastructure, and technology practices comply with Greenworks cybersecurity policies and standards.
• Assist with endpoint protection, security monitoring, operating system and application patching, vulnerability remediation, access control, MFA, and system hardening.
• Follow least-privilege principles and established Greenworks standards for administrative access and account management.
• Assist with remediation of identified security vulnerabilities and configuration issues.
• Immediately escalate suspected cybersecurity incidents according to Greenworks incident-response procedures.
• Work with Greenworks IT and cybersecurity resources during security investigations and remediation activities.
• Ensure technology changes do not introduce unnecessary cybersecurity or operational risk.

Projects and Technology Implementation

• Participate in and, where appropriate, lead site IT and infrastructure projects from planning through implementation and completion.
• Support projects involving network upgrades, wireless deployments, server installations, infrastructure refreshes, facility expansions, new equipment, manufacturing systems, migrations, and other technology initiatives.
• Coordinate project activities with Greenworks IT Infrastructure, plant leadership, Engineering, Manufacturing, Operations, vendors, contractors, and other stakeholders.
• Identify technical requirements, dependencies, risks, implementation requirements, and support needs for assigned projects.
• Assist with testing, implementation, validation, and post-deployment support.

IT Standards and Change Management

• Follow Greenworks enterprise IT architecture, infrastructure standards, cybersecurity requirements, policies, and procedures.
• Coordinate significant network, server, security, infrastructure, and enterprise system changes with Greenworks IT.
• Follow established IT change-management procedures for production-impacting or enterprise technology changes.
• Escalate requirements involving enterprise architecture decisions, elevated system access, cybersecurity review, or specialized technical expertise to the appropriate Greenworks IT resource.
• Help ensure that site-specific technology does not become isolated from or incompatible with Greenworks enterprise IT standards.

Documentation

• Maintain accurate technical documentation for supported site infrastructure and systems.
• Maintain or contribute to network diagrams, equipment inventories, rack documentation, IP addressing, VLAN documentation, system configurations, procedures, technical standards, and troubleshooting documentation.
• Document significant infrastructure changes and newly implemented technology.
• Maintain knowledge-base information and operating procedures where appropriate.
• Share relevant site technical information with Greenworks IT Infrastructure to maintain enterprise visibility of the environment.

Asset Management and Lifecycle Planning

• Maintain accurate information regarding site IT assets including computers, mobile devices, printers, scanners, network infrastructure, servers, and other technology equipment.
• Assist with hardware lifecycle planning, equipment refreshes, warranty management, and replacement planning.
• Coordinate IT equipment procurement with Greenworks IT standards and approved technology vendors where applicable.
• Assist with appropriate disposal or recycling of retired IT equipment in accordance with company security and asset-disposal requirements.

Vendors and Service Providers

• Coordinate with external technology vendors, contractors, internet service providers, cabling companies, equipment manufacturers, and service providers as required.
• Work with vendors and Greenworks IT to troubleshoot service issues and complete technology projects.
• Assist with vendor site access, technical requirements, implementation coordination, and validation of completed work.
• Escalate recurring vendor or service-related issues when necessary.

Backup, Recovery, and Business Continuity

• Support local backup and recovery processes where applicable.
• Work with Greenworks IT to ensure critical local infrastructure and systems are appropriately included in enterprise backup, disaster-recovery, and business-continuity planning.
• Participate in recovery testing, outage response, and restoration activities as required.
• Assist with technology recovery during significant infrastructure, system, or facility incidents.

Cross-Site Collaboration

• Act as a primary liaison between Tennessee operations and the Greenworks IT Infrastructure team for infrastructure-related issues, projects, requirements, risks, and planned changes.
• Collaborate with other Greenworks IT Infrastructure team members and technology resources across company locations.
• Provide technical assistance to Team Tech and other Tennessee locations as required.
• Participate in cross-site IT projects and initiatives when appropriate.
• Share technical knowledge and assist other IT team members with complex issues when required.

General Responsibilities

• Support company policies, procedures, and technology initiatives in support of business objectives.
• Maintain a strong focus on system availability, reliability, cybersecurity, and manufacturing continuity.
• Communicate technical issues clearly to both technical and non-technical stakeholders.
• Balance urgent operational support needs with longer-term project and infrastructure responsibilities.
• Perform other IT-related duties as required.

Required Education and Experience

• Minimum of approximately 5–7 years of progressively responsible IT experience, including experience in systems administration, networking, infrastructure, or a comparable technical role.
• Demonstrated ability to independently troubleshoot complex IT infrastructure and systems issues.
• Strong working knowledge of Windows desktop and server environments.
• Strong understanding of TCP/IP networking, switching, VLANs, routing, wireless networking, VPN technologies, and firewalls.
• Experience troubleshooting LAN, WAN, and Wi-Fi connectivity and performance issues.
• Working knowledge of Microsoft Active Directory, Entra ID, Microsoft 365, Group Policy, DNS, DHCP, authentication, and permissions.
• Experience supporting enterprise servers, storage, virtualization, and cloud-connected services.
• Strong understanding of cybersecurity fundamentals including endpoint security, patch management, access control, MFA, vulnerability remediation, and incident escalation.
• Experience supporting desktops, laptops, printers, scanners, mobile devices, and other end-user and operational technology.
• Ability to diagnose technical problems systematically and determine appropriate solutions or escalation paths.
• Experience participating in or leading infrastructure upgrades, implementations, migrations, or technology projects.
• Strong technical documentation skills.
• Strong communication and interpersonal skills, including the ability to work effectively with remote technical teams and non-technical business users.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced manufacturing environment.
• Ability to work independently while following enterprise technology standards and collaborating closely with centralized IT teams.
• Highly motivated, dependable, and able to follow technical issues through to resolution.

Preferred Experience

The following experience would be considered an asset:

• IT experience in a manufacturing, warehouse, distribution, logistics, or other operationally critical environment.
• Experience supporting SAP or another enterprise ERP platform.
• Familiarity with MES platforms or other manufacturing technology systems.
• Familiarity with Operational Technology environments and the interaction between IT networks and manufacturing systems.
• Experience supporting barcode scanning, mobile warehouse technology, Zebra or comparable printers/scanners, or other warehouse technology.
• Experience with enterprise wireless networking.
• Experience with Microsoft Azure or other cloud technologies.
• Experience with network monitoring and infrastructure management tools.
• Experience with PowerShell or other scripting/automation technologies.
• Familiarity with IT service management, incident management, change management, and asset management practices.

Education

• Certification in Information Technology, Engineering, or a related discipline preferred.
• A combination of relevant technical education, industry certifications, and substantial hands-on professional experience may be considered in lieu of a bachelor's degree.
• Relevant Microsoft, networking, cybersecurity, virtualization, or infrastructure certifications are considered an asset.

Work Requirements

• This is an onsite position supporting a manufacturing environment.
• Primary work location is Morristown, Tennessee.
• Travel to Team Tech and other Tennessee locations may be required based on business needs.
• Occasional travel to other Greenworks locations may be required for projects, training, or technical support.
• Occasional after-hours, weekend, or emergency support may be required for critical production systems, infrastructure maintenance, system upgrades, outages, and project activities.
• The position may require work in office, warehouse, manufacturing, network/server room, and production environments.
• Must be able to safely access IT equipment installed in production, warehouse, network, and infrastructure areas as required.

Compensation and Benefits

Greenworks offers a competitive compensation and benefits package, including:

• Health, dental, and vision coverage
• 401(k) company match plan
• Paid sick, personal, and vacation time

Equal Employment Opportunity

Greenworks Tools is an Equal Employment Opportunity employer and provides employment opportunities in accordance with applicable federal, state, and local employment laws.

Greenworks is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.