Within months:

• Own Sphere's CX and make it unique
• Own feature / product roadmap in conjunction with the CEO / Founder (you will work a lot together)
• Build / implement more rigorous customer feedback / analysis processes to allow us to better prioritize roadmap

REQUIREMENTS

• Strong experience with React. Our entire front end is built in react.
• Strong experience with Figma. In order to collaborate efficiently with design.
• Customer obsession. You’re going to be talking to a lot of people in the finance realm (Controller, Heads of Finance, Heads of Tax). You need to like them and obsess over them.
• Very strong attention to detail. When you work with numbers this is a non-negotiable - it’s not enough to be 99% right.
• Strong organization skills. We get hundreds of feature requests every day. How you monitor, organize and prioritize these is key.

NICE TO HAVES

• Experience working with large volumes of transaction data. You’ll be getting very familiar with it!
• Experience in Python and Django. Our core application backend and data pipeline services are built with Python and Django
• Experience using tools like PostHog and Sentry

WHO YOU ARE

You'll thrive here if:

• You're a Dog. You've been underestimated, gone through struggle, and never stopped running. You have a chip on your shoulder and enormous drive. You look at Stripe, Deel, and Flexport all punting on compliance and think: good, that means the opportunity is ours. Hunger beats pedigree.

• Early stage is in your bones. You've built things where there's no playbook and nobody handing you the answer. You define the problem instead of waiting for instructions.

• You own it end to end. Give you a goal and you figure out your own path. Small team, global surface area — everyone owns a domain that would be a full team at a larger company. No one tells you how.

• You believe speed and accuracy are both possible. We're building a complex product that requires robustness and 100% uptime, and we have to build at our customers' pace. Move fast. Don't break things. Both.

• Being in the room is a feature, not a cost. Being in SF isn't a policy, it's how the work gets done. The speed and density of collaboration we need doesn't survive over video.

This won't be a fit if:

• You need structure handed to you or ambiguity feels draining rather than motivating
• You want to manage people more than own hard problems (we're a flat, experienced team — everyone builds)
• You're used to "good enough" shipping (small errors have outsized impact here)

Compensation: $220K - $280K