Title:
Business Analyst
Department:
Information Technology
Reports To:
IT Business Analysis Manager
FLSA:
Exempt
Grade:
11
Position Summary
Work with stakeholders and end users to design, modify and implement system solutions to meet the needs and requirements of the Authority. Participate in all phases of the development process including analysis, design, development, testing, implementation, maintenance, and support for MSBA Applications and other systems used by the Authority. Elicit, analyze and validate requirements for changes to business processes, policies and transaction processing systems. Capture requirements and changes through functional specification and configuration documentation. Acts as liaison between IT and business users as well as be the primary tester of the MSBA Application’s functionality.
Essential Functions and Responsibilities
- Analyze client business processes/requirements and develops corresponding processes and data flows (functional specifications and change management).
- Document and provides recommendations for future business processes and drive towards continuous process improvements.
- Gather and understand business user requirements; create solutions and evaluate outcomes.
- Develop comprehensive end to end test cases at the application and multi-application levels including testing strategies, testing conditions and evaluation of expected results.
- Acts as IT point person for coordinating and supporting User Acceptance Testing.
- Document action items, status reports, and post-project evaluations as required.
- Gather and analyze data as requested.
- Create BI reports and visualizations as needed.
- Create and maintain user, technical and operational documentation that describes program source, logic and corrections or changes.
- Conduct user training as needed.
- Serve as the primary contact for internal and external user access requests.
- Serve as the point of contact to solve user application access issues.
- Resolve business users’ questions and problems, elevate issues as appropriate.
- Participate on assigned MSBA project teams and procurements where technical representation is required.
- Perform other duties as assigned.
