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First-level technical support role for banking technology platforms, handling troubleshooting, ticket triage across phone, email, and ticketing systems, and resolution. Responsibilities include escalating to L2 and L3 teams, maintaining knowledge base articles, and following security and data privacy protocols. Requires 3 to 5 years of experience and hands-on use of tools such as Postman.
About us:
Build the future of banking.
Zeta
is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our impact runs at real-world scale. Today,
over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts
across India, the US, EMEA, and Asia. Backed by
SoftBank Vision Fund, Mastercard
, and other reputed strategic investors, we reached a valuation of
$2 billion
in 2025.
Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
1.
Tachyon
, our cloud-native banking stack built for population-scale systems
2.
Cipher
, our unified authentication platform for secure, high-volume banking environments
3.
Digital Credit as a Service
, enabling banks to launch credit lines on UPI
4.
Elena
, our intelligent and conversational AI platform for banking
5.
Pixel
, India’s first digital-native credit card, launched in partnership with
HDFC Bank
, for whom we also revamped their
PayZapp
mobile app: Winner of the
Celent Model Bank Award for Payments Innovation 2024
6.
Sparrow
, the leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.
We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a
Great Place to Work
.
If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.
If you would like to learn more about how we have grown and evolved over the years,
watch our journey here
. You can also explore
our website
and follow us on
,
Instagram,
YouTube
, and
X
.
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
About the Role:
As a Technical Support Engineer for Banking Technology, you are expected to have an overall relevant experience of at least 3+ years (with at least 1 year of relevant work experience in enterprise products in a B2B banking technology company).
Zeta Tachyon is an Enterprise Saas Platform comprising 100+ externally consumable APIs, 10+ Customer-facing interfaces and multiple Data Extracts with more and more functionality getting added every month in a fast-paced environment. As a Technical Support Engineer for Banking Technology, you will be responsible for providing technical support and expertise to address issues and ensure the smooth operation of banking systems and technologies.
You will play a crucial role in providing front-line technical support to customers and internal stakeholders at the client site. You will investigate issues hands-on, analyzing logs, tracing events, troubleshooting APIs and querying data before escalating, and will work closely with Zeta’s 24×7 offshore support team.
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
