About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.

Position Overview

We are looking for a Network Specialist to help design, implement, maintain and support NISC member networks. This position will be part of the Networking Infrastructure team that is responsible for designing and developing scalable, maintainable, and highly available network architectures for NISC member owners. Day-to-day responsibilities would include working with LAN/WAN infrastructure, firewall technologies and wireless technologies.

Work Schedule

• Hybrid (after an initial training period) from one of these office locations: Lake Saint Louis, MO Mandan, ND 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose 

Essential Duties

• Provide installation, support, and maintenance of general internal and Member network infrastructure
• Troubleshoot and resolve general network hardware and network related problems
• Provide superior customer support to internal and external customers
• Support customers in all aspects of networking including troubleshooting, training, and ongoing support
• Monitor availability, performance, and security of network systems
• Create cases and follow up on resolution
• Perform research of general technical problems, resolve issues, and verify changes or enhancements
• Deliver installation and support of Member networking infrastructure
• Participate in the staging, installation, configuration, and training for customer equipment both onsite and remotely
• Provide support to Members via NISC ACD (Automated Call Distribution), Service Center ticketing system and email