Required Qualifications

• 3+ years of experience in IT support or systems administration, including escalation level (Tier 2) support
• Hands-on administration experience with Google Workspace, Microsoft 365, or both
• Experience managing macOS devices with an MDM platform such as Jamf, Kandji/Iru, Intune, or Rippling
• Working knowledge of identity and access management, including SSO, SAML, MFA, and SCIM provisioning
• Solid networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, and firewalls

1. Strong troubleshooting and communication skills, with the ability to explain technical issues clearly to non-technical users
2. Ability to manage priorities effectively and operate with autonomy in a fast-paced, evolving environment

Preferred Qualifications

• Experience in a high-growth technology company, cloud provider, or data center environment
• Demonstrated success automating IT workflows with scripting or no-code tools
• Familiarity with Rippling, Slack administration, and Atlassian tools (Jira Service Management, Confluence)
• Experience supporting security compliance frameworks such as ISO 27001 or SOC 2
• Relevant certifications, such as CompTIA A+, Network+, Security+, Apple Certified Support Professional, or Google Workspace Administrator

What We Offer

• Stock Options

• 100% paid Medical, Dental, and Vision insurance for Employees

• Company Health Savings Account Contributions

• 100% paid Short Term and Long Term Disability Insurance for Employees

• Life and Voluntary Supplemental Insurance Options

• Other Insurance Options, such as Pet & Legal Insurance

• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support

• Flexible Spending Account

• 401(k)

• Employee Assistance Program

• Flexible PTO

• Paid Holidays

• Parental Leave

• Other In-Office Perks

Equal Employment Opportunity

TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.

Reasonable Accommodations

TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact [email protected].

Employment Eligibility

All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.

Background Checks

Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.

Data Privacy Notice

By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.