Campaign QA:

• Run pre-launch QA on new campaigns and workflow changes: test scripts, edge cases, escalation paths, and handoffs to nurses or live staff.
• Carry out ongoing conversation QA on live campaigns against defined quality standards, and flag trends before they turn into customer issues.
• Check that campaigns behave as designed: correct targeting, sequencing, disposition logic, and outcome capture.

Process and automation:

• Help build and maintain the QA framework: test cases, scoring rubrics, regression suites, and release checklists.
• Automate repetitive checks where it makes sense, such as transcript analysis, config validation, and outcome reconciliation.
• Track quality metrics and report patterns to deployment, product, and engineering so issues get fixed at the source.

Minimum Qualifications

• 3 to 5 years in QA, support engineering, technical operations, or a similar role on a production software platform.
• A strong debugging instinct. You like finding out why something broke, and you don't stop at the first plausible answer.
• Comfort reading logs, querying data with SQL, and working with APIs and JSON or YAML configuration.
• Experience writing test plans and bug reports that engineers trust.
• Clear written communication and precise documentation habits.
• Good judgment on severity and prioritization when several issues are live at once.

Preferred Qualifications

• Experience with voice AI, conversational AI, IVR, or contact center platforms.
• Scripting ability in Python or similar for automating checks and analysis.
• Exposure to LLM evaluation, prompt testing, or conversation quality scoring.
• Healthcare experience, especially payer or provider outreach, and familiarity with HIPAA and PHI handling.
• Experience with observability tools or with call analytics tools.

This role will be remote or onsite in our New York City or Boca Raton office, a fast-paced, collaborative environment where great ideas move quickly from whiteboard to production.

Job Benefits

We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth:

• Highly Competitive Salary & Equity Package: Designed to rival top FAANG compensation, including meaningful equity.
• Generous Paid Time Off (PTO): To ensure a healthy work-life balance.
• Comprehensive Health, Vision, and Dental Insurance: Robust coverage for you and your family.
• Life and Disability Insurance: Providing financial security.
• Simple IRA Matching: To support your long-term financial goals.
• Professional Development Budget: Support for conferences, courses, and certifications to fuel your continuous learning.
• Wellness Programs: Initiatives to support your physical and mental health.

Pay Transparency

The annual base salary range for this position is $180,000-$200,000. Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors.