SAR Academy seeks a technology support specialist. This role is a valued member of a supportive, collegial technology team. They are responsible for supporting teacher, student, and administrative use of technology as well as maintaining technology infrastructure throughout the school. The ideal candidate is a hard-working professional, with strong organizational and communication skills and a particular interest in educational technology, systems administration, and effective tech support. This outgoing, team-oriented professional understands the needs of teachers and is committed to the advancement of educational technology in a school environment.

Responsibilities

• “Front line” help desk work fielding support tickets and providing tech. support for students and staff
• Managing and maintaining devices for student & faculty 1:1 iPad program and faculty 1:1 laptop program
• Supporting the technology infrastructure throughout the school, including SMART interactive flat panels, network equipment, A/V equipment, IP phones, printers and other equipment
• Training faculty & students on use of school systems and software platforms
• Maintaining and creating technology documentation and tutorials for the school community
• Attending and participating in technology department and faculty meetings, and numerous after-school events during the school year
• Collaborating and sharing best practices within the technology department and the school community
• Diagnosing and troubleshooting hardware and software issues specifically related to smartboards, iPads, Macs, printers, copiers, and other educational technologies
• Setting up and supporting classroom technology equipment, including smartboards, projectors, and audiovisual systems
• Engaging in regular professional development that supports school, department and personal goals
• Maintaining and managing printers
• Maintaining hardware inventory
• Supporting tech set-up for school events
• Assisting with the management and maintenance of the school's network infrastructure, including switches, routers, and access points
• Performing routine maintenance tasks such as system updates, antivirus scans, and data backups
• Maintaining accurate records of technical issues and solutions using the helpdesk ticketing system
• Collaborating with the IT team to implement and enforce IT policies, procedures, and best practices